Hurry up, the customer has a complaint - Comcast sucks. But they're well aware of their 54% approval rating, tied with Charter Communications. So they're doing something about it. Following in the footsteps of Southwest Airlines, (with a 79% approval rating... highest among the airlines), Comcast has hired a Chief Twitter Officer to monitor complains users post via the highly-popular website, Twitter.
listed in: cable, Comcast, customer service, Twitter | ∞